IntelliAI + Google Cloud = Exceptional Customer Service & Increased Operational Efficiency
Enable your virtual agent to converse naturally with customers
and expertly assist human agents on complex cases using AI
Your Trusted Partner for Contact Center AI
Improve customer service with AI that understands, talks & interacts with customers
Foster great relationships and increased customer loyalty by providing personalized support and quick issue resolution round the clock. Increase customer satisfaction and operational efficiency by improving call deflection rates and shorter handling times. Empower every human agent to work as a specialist by focusing on more difficult and specialized calls with real-time, step-by-step assistance from Contact Center AI.
Seamless Customer Experience
When customers call in, their requests are cataloged and analyzed using Google’s Dialogflow enterprise technology for a more intuitive, seamless experience.
Automatic Topic Determination
Compared to the pre-defined hierarchical menus or sequences, Contact Center AI can parse topics based on the conversation, getting more appropriate answers that customers want, fast.
AI Assistance for Live Agent
If a live agent is needed during a call, the Agent Assist AI automatically supplies the agent with articles & knowledge documents based on the conversation. Agent Assist continues on the call to help live agent with documents from your enterprise knowledge base
AI with Chat Logs & Enterprise Corpus
When customers need specific help, Contact Center AI can use enterprise chat logs and knowledge corpus to handle unique requests, as well as train tailored versions of the Virtual Agent and Agent Assist.
Our Work With Partners
Query Categorization for Analysts
Machine learning uncovers and categorizes popular customer queries along with all their variations, helping analysts more quickly formalize responses that will successfuly resolve those customer queries with much lesser iterations.
Quick Automated Answers
No more frustrating phone trees. Contact Center AI solutions rely on Google’s natural language understanding and speech capabilities to automate simple, common interactions, and performing handoffs to live agents when needed.
Unified Enterprise Knowledge Corpus
A unified knowledge repository available for agents with a single click in real time, and specific customer information is provided at the relevant point-in-time of the conversation.
Automation of Frequent Support Requests
Enable virtual agents for conversation with customers, and automate frequently asked support requests using Google Dialogflow.
Intelligent Process Closure
Dramatically improves the closure stage productivity by triggering automated processes from system events.
Unified User Interface
A single screen access to disparate systems and applications via the Contact Center presentation layer.
Recommendations to Live Agents
Conversational Chatbots
Improvised Contact Center with AI
With Contact Center AI solutions, live agents get recommendations in real time about knowledge sources that can help resolve customer issues more quickly and helpfully. Enabled by speech recognition and search technology from Google.
We help customers to quickly build and deploy chatbots using Google Cloud's Dialogflow to create great conversational experiences for them across devices and platforms.
More personalized, intuitive customer care elevates customer experience as well as operational efficience. Enabled by Contact Center AI solutions which combine the best of Google AI with popular Contact Center software.
Seamless Customer Experience
Contact Center AI solutions help you improve customer satisfaction with the resources, skill sets, and contact center software you already have, with no expertise in machine learning required.
Contact Center AI is designed to work with existing contact centers. We can integrate it with partners you already work with or use Dialogflow for great tailored experiences.
We also help brands create their own text-to-speech voices to best represent their own brands with the new custom voice service.
Automatic Topic Determination
A conversational experience for incoming customer contacts, Contact Center AI's Virtual Agent leverages Dialogflow to respond to customer requests 24 hours a day and Contact Center AI parses topics based on these conversations.
This allows live agents to stay focused on high-touch or more complex issues.
AI Assistance for Live Agent
When a live agent is required, Contact Center AI's Agent Assist provides real-time assistance to the live agent. Agent Assist continues to stay active during the conversation, suggesting answers and documents from your enterprise’s knowledge base in real time as needed.
AI with Chat Logs & Enterprise Corpus
Contact Center AI's Virtual Agent and Agent Assist integrate with your Enterprise knowledge base to leverage documents and articles to address customer queries. This allows Contact Center AI to reference materials you already use for customer queries resolution.
Our Expertise
Methodology For Path To Cloud
Design And Build Considerations
Let Us Chat!!
IntelliAI will train powerful Contact Center AI model to chat & speak with your customers,
freeing your reps to handle more complex issues
Our Google Solutions
